Certificate in Industry Essentials 5.0 — Banking and Financial Services

Core topics

• Banking and Financial Services Fundamentals and Terminology
• Planning and Demand Management in the Banking and Financial Services Sector
• Sourcing, Supplier Selection and Contract Basics
• Supplier Performance, Risk and Continuity
• Cost, Value and Commercial Decision-Making
• Data, Digital Tools and Professional Judgment

1. 

   1.Before There Was Banking

   • The Merchant Who Needed His Money in Two Cities
   • The Bill of Exchange: Money That Moved Without Moving
   • Double Entry and the Birth of the Ledger
   • Florence, Genoa and the First Banking Houses
   • What the Medieval Merchant Was Really Buying
   • The Supply Chain Hidden Inside a Bill of Exchange
2. 

   2.The People Who Built Banking

   • The Medici: Making a Suspect Trade Respectable
   • Nathan Rothschild and the Price of Knowing First
   • The Clearing House: Banks Fail Together or Not at All
   • The Cost of Being Right Too Early
   • What Each Stalwart Actually Changed
   • The Correspondent Chain They Left Behind
3. 

   3.The Catastrophe That Wrote the Banking Rulebook

   • The Assumption That Housing Never Falls Everywhere at Once
   • How the Risk Models Learned to Lie
   • Incentives Pointed the Wrong Way
   • The Autumn of 2008
   • Reading the Rulebook Backward to the Wound
   • Why 2008 Still Shapes How Banks Buy Technology
4. 

   4.What Banking Got Spectacularly Right

   • The Trillions That Clear While You Sleep
   • The Rails Nobody Notices Until They Stop
   • How the Plumbing Actually Works
   • Building Resilience After the Near Misses
   • Why It Is Harder Than It Looks
   • The Suppliers Beneath the Rails
5. 

   5.Banking: Booms, Busts and Absurdities

   • The Deregulation and Securitization Boom
   • A Decade of Capital Rules
   • The Language Banking Never Retired
   • Why Some Trades Still Settle in Days
   • Fossils of Decisions Somebody Once Made Seriously
   • The Technology Arms Race, Fought Through Vendors
6. 

   6.Follow the Money in Banking

   • The Product Is Regulated Trust
   • Four Ways a Bank Makes Money
   • Where the Costs Actually Sit
   • Fixed Against Variable, Made Against Bought
   • Who Captures the Margin and Who Just Handles Volume
   • What the Bought-In Lines Reveal About the Chain
7. 

   7.Banking From One End to the Other

   • From First Contact to Onboarded Customer
   • Product and Channel Operations
   • The Technology Platforms Underneath
   • Risk and Compliance Inside the Flow
   • The Handoffs Where Trouble Starts
   • The Make-or-Buy Line and How It Moved
8. 

   8.The Banking Supply Base and Everyone in the Room

   • Everyone in the Room
   • What a Bank Actually Buys
   • Cloud, Data Centers and Market Data
   • The Small Physical Estate: Cards, Branches, Secure Documents
   • Who Holds Power Over Whom
   • Concentrated or Fragmented: How Easily a Supplier Is Replaced
9. 

   9.Commercial and Data Norms in Banking

   • How a Banking Deal Is Actually Structured
   • Licensing the Software and the Cloud
   • Service Credits and the BPO Contract
   • The Standards and Identifiers the Industry Runs On
   • When the Data Formats Do Not Agree
   • Cyber Exposure as Supply Risk
10. 

    10.The Banking Rulebook and Its Enforcers

    • Prudential Rules: The Capital You Must Hold
    • DORA and the Outsourcing Rulebook
    • Anti-Money-Laundering and the Conduct Regimes
    • Who Inspects, Who Certifies, Who Can Shut You Down
    • The Fine and the Criminal File
    • When Your Supplier Becomes the Regulator's Problem
11. 

    11.The People Who Do the Work in Banking

    • Who Works in a Bank and What They Worry About
    • The Career Paths and the Qualifications That Carry Weight
    • The Ethical Pressure Points
    • Displacement in Processing and Servicing
    • The Rising Premium on Judgment
    • Who Owns the Controls When the Work Is Outsourced
12. 

    12.What Is Industry 5.0, and What Does It Mean for Banking?

    • What Industry 4.0 Optimized For
    • The European Commission's Three Values
    • Human-Centricity in a Regulated Institution
    • Resilience: The Value Banking Was Trained to Neglect
    • Sustainability Arrives Late
    • Where the Three Values Land on the Supply Chain
13. 

    13.Robots, Algorithms and People in Banking

    • Together, Not in Succession
    • What the Machines Carry: Repetition and Scale
    • What People Carry: Judgment, Ethics, Accountability
    • The Boundary Is Designed, Not Discovered
    • The Specific Constraint Banking Faces
    • Buying the Automation, Owning the Judgment
14. 

    14.What the Machines Are Actually Doing in Banking

    • Fraud and AML Detection
    • Credit Decisioning by Machine
    • Contract Analysis and Client Servicing Agents
    • Model Risk Management for All of It
    • Deployed Capability Versus Vendor Projection
    • When Agentic Systems Act Without a Human in the Loop
15. 

    15.The Bill Arrives: The Banking Environmental Account

    • Financed Emissions: The Number Banking Cannot Escape
    • The Energy Intensity of the Data Center
    • The Branch Estate Footprint
    • Regulated, Demanded, or Still Voluntary
    • How Fast the Voluntary Column Is Emptying
    • What Customers Now Demand of Your Suppliers
16. 

    16.Built to Bend: Resilience in Banking

    • Continuity Through Third-Party Failure
    • The Exit Plan Regulators Now Demand
    • Efficiency Against the Capacity to Absorb a Shock
    • Who Is Entitled to Make the Call
    • Why the Answer Is Usually Nobody Until It Is Too Late
    • Designing the Chain to Bend, Not Break
17. 

    17.Who Actually Decides in Banking?

    • A Handful of Irreplaceable Vendors
    • When Commercial Leverage Becomes a Supervisory Matter
    • Following One Sourcing Decision All the Way Through
    • How Few People Were in the Room
    • Exit Planning Before You Need It
    • Who Actually Decides, and Who Should
18. 

    18.In Banking, the Chain Is the Business

    • A Chain Made of Contracts and Data
    • Outage, Data Loss, Breach: The New Stockout
    • Following One Flow Decision Through the Bank
    • Service, Working Capital and Continuity
    • Where Operational Reputation Is Made and Lost
    • In Banking, the Chain Is the Business
19. 

    19.What Banking Now Requires, and Why Depth Wins

    • Running Technology and Services Categories Under a Resilience Regime
    • Suppliers as Regulated Dependencies
    • What You Now Need to Do That You Did Not Five Years Ago
    • The Honest Distance Between the Two
    • Why Sector Depth Beats General Competence
    • The Knowledge That Walks Out When People Leave
20. 

    20.An Honest Look at Your Own Banking Operation

    • A Self-Assessment Against the Three Values
    • Your Concentration in Core Banking, Cloud and Market Data
    • Your Exposure to a Critical Third Party Failing
    • Where Your Automation Boundary Sits
    • A Readiness View You Can Take Back
    • The Part That Should Make You Uncomfortable
21. 

    20 modules, 60 guided hours, 91 case studies, mastering the journey from vendor to customer through supply chain, sourcing, and procurement.